Payment and refund policy

PAYMENT AND REFUND POLICY

PAYMENT AND reFUND policy

1- 30 DAYS MONEY BACK PERIOD

We provide a 30-day money back guarantee on all Web Hosting packages with the following conditions:

  • Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
  • Refunds exclude setup fee of $19.99
  • Refunds do not include cost of additional services purchased such as web design services, domain registration, domain transfer, website builder, migrations, dedicated IPs, backup plans, or other licenses.
  • Your account must have been canceled within 30 days of purchase. Meaning that a cancellation request must have been submitted by you within 30 days of purchase

Our policy lasts 30 days (starting on the day of purchase). If 30 days have gone by since your purchase, unfortunately we can’t offer any refund.

Refunds are not applied automatically upon cancellation. You MUST send a written refund request separately from your cancellation request.

Requests that do not respect all these conditions will be automatically denied.

If approved, Refunds are sent within 31 days of receiving the refund request.

EXCEPTION TO THE 30 DAYS MONEY BACK PERIOD:

  • Purchase made using crypto currency as method of payment can not be refunded and are not eligible to the 30 days money back period.
  • 30 days money back do NOT apply to “WebsiteMKR Builder” plan and “Website Builder” plan.

2- DOMAIN REGISTRATIONS/RENEWALS

All domain name registrations, transfers and renewals are FINAL.

Because we have to pay registry fees on our end, we cannot process refunds for these transactions.

3- OTHER SERVICES

With the exception of Web Hosting package (as defined in “30 days money back period” section), all services and renewals are FINAL.

Due to the nature of the products and services that we offer, we are not in a position to offer refunds for any of those products and services. 

4- LATE INVOICE

We do NOT provide extensions on invoices.

All invoices should be paid on DUE DATE. We do have a 7 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days aa seare subject to account termination.

We will make every attempt possible to contact you at least 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

5- PROMOTIONAL PRICING

Many of our web hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).

On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service:

https://websitemakr.com/terms

And our Acceptable Use Policy:

https://websitemakr.com/aup